Financial Assistance Counselor
Company Name:
Huggins Hospital
This position will provide superior customer service to patients with incoming inquiries regarding account balance origination, resolution, and payment arrangements. You will be responsible for assisting uninsured patients and their families in meeting financial obligations for care. You will assist in determining potential sources of funding for patients, including, but not limited to Medicaid, Medicare, SSI, and all other federal, state, and local programs, auto, and other third party payers.
This is a full time position.
Experience: Five years business experience, two or more years in a customer service role in a healthcare setting preferred.
1. Ability to assist patients with a high level of customer service with incoming questions regarding balance origination, resolution, payment plans, and application for available assistance per Huggins Hospital Financial Assistance policy.
2. Preparation and mailing of any patient balance notification letters on the specified timelines including physician services statements including budget plans.
3. Notation of all patient communication both verbal and written as it pertains to general account inquiries in both Greenway and CPSI as applicable.
4. Creation and monitoring of _Payment Plans_ in compliance with pre-defined parameters outlined in Huggins Hospital patient financial policies.
5. Daily monitoring and timely resolution of FTP files from Balanced Healthcare Receivables as required.
6. Receipt and acknowledgement of returned mail and bankruptcy notices, with prompt associated activities per Huggins Hospital policy
7. Daily review of patient census identifying self pay patients admitted and meeting with patients prior to discharge to discuss financial obligations and available resources.
8. Timely review and processing of Financial Assistance applications with notification to the patient
9. Ability to research EOBs, patient accounts print statements, or prepare ad-hoc documentation to assist patients in balance collection challenges as needed.
10. Coordination between patient, Patient Billing staff, Practice staff, physicians, physician staff, and registration staff as needed internally; guarantor or payers externally
11. Adjustments notification based on policy
12. Review and referral of accounts identified for bad debt.
13. Review and verification of monthly statements from collection agency
14. Ability to initiate and follow through on patient refund requests based on Huggins Hospital policy
Date: 2014-05-20
Country: US
State: NH
City: Wolfeboro
Postal Code: 03894Estimated Salary: $20 to $28 per hour based on qualifications.
Huggins Hospital
This position will provide superior customer service to patients with incoming inquiries regarding account balance origination, resolution, and payment arrangements. You will be responsible for assisting uninsured patients and their families in meeting financial obligations for care. You will assist in determining potential sources of funding for patients, including, but not limited to Medicaid, Medicare, SSI, and all other federal, state, and local programs, auto, and other third party payers.
This is a full time position.
Experience: Five years business experience, two or more years in a customer service role in a healthcare setting preferred.
1. Ability to assist patients with a high level of customer service with incoming questions regarding balance origination, resolution, payment plans, and application for available assistance per Huggins Hospital Financial Assistance policy.
2. Preparation and mailing of any patient balance notification letters on the specified timelines including physician services statements including budget plans.
3. Notation of all patient communication both verbal and written as it pertains to general account inquiries in both Greenway and CPSI as applicable.
4. Creation and monitoring of _Payment Plans_ in compliance with pre-defined parameters outlined in Huggins Hospital patient financial policies.
5. Daily monitoring and timely resolution of FTP files from Balanced Healthcare Receivables as required.
6. Receipt and acknowledgement of returned mail and bankruptcy notices, with prompt associated activities per Huggins Hospital policy
7. Daily review of patient census identifying self pay patients admitted and meeting with patients prior to discharge to discuss financial obligations and available resources.
8. Timely review and processing of Financial Assistance applications with notification to the patient
9. Ability to research EOBs, patient accounts print statements, or prepare ad-hoc documentation to assist patients in balance collection challenges as needed.
10. Coordination between patient, Patient Billing staff, Practice staff, physicians, physician staff, and registration staff as needed internally; guarantor or payers externally
11. Adjustments notification based on policy
12. Review and referral of accounts identified for bad debt.
13. Review and verification of monthly statements from collection agency
14. Ability to initiate and follow through on patient refund requests based on Huggins Hospital policy
Date: 2014-05-20
Country: US
State: NH
City: Wolfeboro
Postal Code: 03894Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
